The Kushery Cathcart | Marijuana | Pot

Ethan gave me excellent customer service today. And I'm not surprised but very impressed. I am a newer customer. I've been popping in every so often to this location. And today I finally had some questions. Ethan was able to answer all of them. Gave me even a little bit more information. So that I knew when to come in. And for what kind of specials. He was knowledgeable about the strains. It's appreciated. Ethan has helped me a couple other times before. Every time he's friendly and helpful. There was a lady manager who was also very professional and funny one day. She was understaffed and it was busy. She handled it very well. She seems very capable. That's also appreciated. I've been in customer service for 27 years. I've helped run small a business and now essentially run my own small business. I know what goes into hiring people who can provide good customer service. I've had a few interactions with other employees and they've all been positive. That says a lot about who your hiring manager is or the owner themselves. Thank you for providing me with good customer service I rarely receive. Thank you for having some awesome and amazing and funny people. And making my experience there in the store a positive and enjoyable one. I've never had a bad experience. Thank you very much for that. I will be referring your business to people when it comes up in conversations.

Kushery stores are kind of a marketing trick as most items are priced a bit higher than industry standards to make room for weekly deals (that can get marked down up to 30% on the right days). Cathcart is my favorite location hands down simply due to the fact that the folks running the store are solid. They're laid back and professional at the same time with decent knowledge of their products. I've seen many customer service fails at the other Kushery stores, but hard to find 'Prickly Pete' at this location.

I loved this place. Then I was sold a Hamilton battery and New Standard cart which are not compatible.Even though both items were on the same receipt, I was unable to return the unusable battery. I was, instead, offered a 40% discount on a new battery. Not quite the same thing. I’ll be back because the tenders are nice. But after effectively paying $27 for a $16 battery, I just like the place. I would advise ownership to confirm which of their brands are incompatible and make that information known to customers PRIOR to selling them together.

If I could rate this place zero stars I would.... Absolute HORRIBLE experience first time stopping into this location. I bought a flavor infused cartridge that right outta the box was bad. I went into exchange like I have before and was told NO because ITS NOT FAULTY so they cant do that. And even tried blaming be for the cart being burnt. Saying 5-6 seconds at 2.5v was gonna burn the coil after it had already been primed... Also apparently faulty coils arent considered a manufacture defect apparently to this location... I have taken maybe a full hadfull of puffs off this cart... I was offered a small discount on a different cart that was it. I would strongley suggest finding another weed store to go to then here. I know me and my friends will be!!!